Monthly Archives: July 2016

HOW TO FIX 5 COMMON ERRORS OF A PRINTER

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If you own a printer, it is essential that you should also know how to fix 5  common errors of a printer. Instead of calling a printer technician every time, you may be able to solve the issues yourself.  Listed below are some issues to look for, and also look at the error code on the printer itself. Do the routine check of the printer, and if you don’t find the solution, call Anounce Printer Repair at 250-474-1901. Here is a list of common errors that often arises with a printer.

Cable issue– This is the most common type of problem, The device loses connectivity, it is a good idea to check all cables, remove them and re-insert them to the port. Turn off the power and turn it on again to check. Replacing a Network or USB Cable is not uncommon.

Cartridges issue– Check the cartridges of a printer to ensure they are installed properly, check whether printer cartridges are empty, if you found it empty, replace it with the new one. If cartridges have sufficient ink, re-install the cartridges and re-start the printer. Print defects can be simple, sometimes it is just a defective cartridge, and replacing the cartridges will have you printing faultlessly once again.

Software and driver issues- make sure that software’s and drivers are properly installed in the computer if you see frequent errors on screen, update/re-install the drivers, or if HP printer software is poorly installed, it will create hurdles to initiate the printing process. Also, see if the firewall is preventing certain commands, open the firewall setting and for certain applications turn off the firewall to run the program.

Print and paper setting– check the print setting if you found the common error on the printing process, make sure the paper is put in the tray in the right manner, and the paper in the tray is the same as the paper selected in the driver. Check if the correct printer has selected to do the print job, also make sure there are no print jobs in the queue.

Error Codes- Error codes can be your best friend, or your worst enemy. Check your user manual for a list of codes. Email info@announce.com or call 250-474-1901 and we will let you know what the error is.

Anounce Printer Repair- call or email and we will assist you with any issues you have with your printer 250-474-1901 or info@anounce.com

“we make printers work”

Do We Repair Printers?

Do we repair printers?

This is a question I hear everyday. At one time I would have just replied “Yes”, but not anymore.

The reason, well it comes down to how much money you want to spend, as anything can be repaired, but do you want to pay the price to have it done.  Most households can purchase a printer (whether it be an inkjet, monochrome laser, or color laser) for less than $200.00.  Our in-shop rate is $55.00, for just labor, and if parts are required that adds more cost. So…do we repair printers? Yes, depending on the machine and what is wrong with it.

Anounce Printer Repair will tell you honestly over the phone if your machine is worth the drive to have it repaired. Hey some people can get very defensive, and think that we don’t want to help them. I am a consumer too, and I don’t know about anyone else but I don’t like to waste my money and appreciate someone telling me if something is not worth repairing, because I can replace it cheaper.

Just so you all know, we make more money repairing than we ever would selling you a new printer…the markup on a new machine is less than $20.00. So after I pull my technician off a job to talk to you, and it takes 15 minutes to convince you to purchase a new printer, and then you go to Staples or London Drugs, how much money did I make? Nothing.  So if Anounce Printer Repair tells you it is not worth repairing, don’t take it personal, just accept the advise and buy a new one, as we have just kept $55.00 in your pocket.

If it was about the money we would have you drop off your printer, and take your $55.00 and you would then have to go by another machine, but hey I would be $55.00 richer. So please, I am not being mean, I am just trying to help you save some money.

What kind of a printer do you recommend? Well guess that is for another day, and YES I do have an opinion on that too.

Have a great day here in Victoria BC. We are here to help with all your printers & plotters.

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HP DesignJet Plotters

HP Design Jet Plotters

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I have fielded calls more regarding HP Design Jet Plotters than I ever have in the past 20 years. Since this, I thought I’d just write a bit about them, considering I have customers on a wait list for them.

The HP Design Jet Plotters seem to be the industry standard, although both Canon and Epson have excellent plotters available also.

The issue we seem to see regarding plotters is the lack of servicing.  If a plotter is serviced and maintained  over the course of its life it will last longer. So I guess what I am trying to say is preventative maintenance does work. Cleaning a plotter on a yearly basis will give more life to the belt and other moving parts. We offer this service and for a fee of approximately $140.00 (this includes taxes) your plotter can be inspected/serviced and cleaned.  Most clients tend to wait until they have an error code on the plotter and it quits in the middle of a job to call and have it repaired. For Tips and Tricks to keep your plotter running smoothly call one of our technicians at 250-474-1901.

We are located in the beautiful city of Victoria and offer plotter repair service for all of Vancouver Island.

  • When should a Plotter be serviced?

Anounce Printer works recommends that  your potter is serviced at least once a year.  Call and book your plotter cleaning at 250-474-1901.

Toner Cartridges – Compatible versus OEM

Will buying  Compatible Toner void my printer warranty?

This question is asked to us constantly.

The answer is NO!

Actually, on the contrary it is actually against the law to be forced into only purchasing original manufacturer branded ink and toner.

If your printer malfunctions for some reason and the technician over the phone tells you that you’ve voided your warranty by using compatible toner, that’s illegal.

If you want to see what the actual law states about using compatible toner over OEM you can check out the Canada Competition Act and the Sherman and Clayton Antitrust Acts in the USA.

As a form of consumer protection, the law is designed so that OEM manufacturers cannot claim a monopoly and bind consumers to only buy from them. These are better known as ‘anti-consumer’ practices and are very openly proclaimed as being illegal in the above two Acts and the Magnusson-Moss Warranty Act.

It would be like a car manufacturer telling you to purchase a certain “brand of gas” or your warranty is void.

The other note is a Compatible Toner Cartridge is a brand new cartridge they are not used cartridges that have been filled.

Our supplier offers us a guarantee that if you have any issues with the compatible cartridge, they will stand behind their product and therefore we will be happy to address your concerns. info@anounce.com

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Tired of Disposable Printers?

WE SELL PRINTERS! We often have a good selection of refurbished workhorse laser printers, fax machines, copiers and all-in-one machines. Whether it is home use or a large company we can help you out. Please contact the office and let us know what your needs are. We sell new machines too! Right now we have an HP CP3525 Color Laser Printer (slightly used) for sale, and I must say it is a great machine. Call 250 474 1901 for a price.

www.anounce.com

“we make printers work”